Frequently Asked Questions
Everything you need to know about ordering from Krausman Buy Online. Can’t find your answer? Message us on WhatsApp and we’ll get back to you.
Orders & Products
What is Krausman Buy Online?
Krausman Buy Online (KBO) is an independent online store based in North Carolina, USA. We source popular, in-demand products — from home and personal care to footwear and accessories — and sell them directly to you through our secure online shop.
Are your products new and authentic?
Yes. Every item we list is sourced from reputable suppliers and verified before it’s published in our shop. Product condition (new or open-box) is always stated clearly on each product page. If a product doesn’t meet our standards, we simply don’t sell it.
Are KBO products covered by the manufacturer’s warranty?
Warranty coverage depends on the brand and how the product was originally sold. As an independent reseller, we can’t guarantee manufacturer warranty service on every item. Any condition notes or coverage details are listed on the product page — if you have questions about a specific item before buying, message us and we’ll confirm.
An item I want is out of stock. Will it come back?
Our inventory changes frequently, and some items are limited quantities that may not return. If there’s a product you’re looking for, send us a WhatsApp message — we’ll let you know if a restock is planned.
Payments
What payment methods do you accept?
We accept major credit and debit cards and PayPal at checkout.
Is my payment information secure?
Yes. Payments are processed by trusted third-party providers over an encrypted (SSL) connection. KBO never sees or stores your full card number — your payment details go directly to the payment processor.
Do you charge sales tax?
Sales tax is calculated automatically at checkout based on your shipping address, in accordance with applicable state and local tax laws.
Shipping
How long does shipping take?
Orders are processed within [3–6] business days. Once shipped, delivery typically takes [3–7] business days within the continental United States, depending on the carrier and your location. You’ll receive a tracking number by email as soon as your order ships.
How much does shipping cost?
Shipping is calculated at checkout right now we offer a standard delivery fee, but for fre shiping follow us on social media for FREE SHIPPING codes adn promotions.
Do you ship internationally?
Option A: At this time we ship only within the United States.
How do I track my order?
When your order ships, you’ll receive an email with your tracking number and a link to follow your package. If you haven’t received tracking within [3] business days of ordering, check your spam folder first, then reach out to us on WhatsApp.
Returns & Support
What is your return policy?
Returns are accepted within [14] days of delivery for items that are unused, in their original packaging, and in resalable condition. To start a return, message us on WhatsApp with your order number. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
My order arrived damaged or incorrect. What do I do?
We’re sorry about that — contact us on WhatsApp within [48 hours] of delivery with your order number and photos of the item and packaging. We’ll make it right with a replacement or refund as quickly as possible.
Can I cancel or change my order?
If your order hasn’t shipped yet, we can usually cancel or update it — message us on WhatsApp as soon as possible with your order number. Once an order has shipped, it can no longer be changed, but you may be able to return it under our return policy.
How do I contact Krausman Buy Online?
The fastest way to reach us is WhatsApp — we typically reply within [24 hours] on business days. You can also email us at administration@krausmanbuyonline.com.